Writing

My five most recent posts…

  • So, what’s your process?- The process depends on the context of the project. Here's the process I favor for an in-house product design effort: Phase 1, Discover: Get to know the people who are likely to use the product, the scenario when they encounter the product, and what objective they're trying to achieve and clarify what problems are standing…
  • Designing with AI (some day)- A few years ago, when we first got an Alexa-bot, I wanted to do a little test. My daughters were about 9 and 5 at the time, and I wanted to see how they reacted to it. I showed them how to give the cylinder its basic commands, playing their favorite music and telling us…
  • Ethics in Design- You have seen it When I started in the design field, I had trouble finding a job that was a good match for both my entry level skill set and my hunger to do exciting design work. At that point, getting steady work took precedent and I took a job with a company that brought…
  • Engaging the Sales Team for Design Research-   When designing in enterprise and b2b environments, it's tempting to believe that the customers are easy to get to for the purposes of research, feedback, and product development. I mean, our sales and customer support teams talk to them all day! But that's not the case, not by a long shot. Connecting with business…
  • The 6-1-1 Sketching Session- What's all this then? A 6-1-1 is a structured sketching exercise. You may recognize it as a miniature version of a design studio workshop (example) or you may also see that it is very similar to some of the methods popularized through Lean UX and Design Sprints. I developed the 6-1-1 as a lightweight workshop…